Refund Policy

AGREEMENT

Last update: Oct 17, 2024

Welcome to Marsa Alam Trip! Your satisfaction is our top priority. Please review our refund policy carefully to understand how cancellations, changes, and refunds are handled for bookings made through our website.

1. Cancellations and Refunds

For Tours and Excursions:

Cancellations made 14 days or more before the scheduled tour date: Eligible for a full refund.
Cancellations made 7 to 13 days before the scheduled tour date: Eligible for a 50% refund.
Cancellations made less than 7 days before the scheduled tour date: Non-refundable.

For Hotel Bookings:

Refunds for hotel bookings are subject to the hotel’s cancellation policy. Please refer to the specific terms outlined in your booking confirmation.

For Transportation Services:

Cancellations made 48 hours or more before the scheduled pickup time are eligible for a full refund.
Cancellations made within 48 hours of the pickup time are non-refundable.

2. Modifications to Bookings

Modifications to bookings are subject to availability and may incur additional charges.
If the modification leads to a higher price (e.g., upgrading accommodations or adding services), the difference must be paid at the time of the request.

3. No-Show Policy

If you fail to appear for your booked service without prior notice, the booking will be considered a no-show and is non-refundable.

4. Refund Process

Refund requests should be submitted by emailing us at [your support email] with the booking details and reason for the refund request.
Approved refunds will be processed within 7-14 business days and returned to the original payment method.

5. Exceptions

Refunds may not be available for the following:

Services marked as non-refundable during booking.
Promotional or discounted packages.
Weather-related cancellations, unless explicitly stated.

6. Force Majeure

In cases of unforeseen events beyond our control (e.g., natural disasters, government restrictions, or pandemics), refunds will be handled on a case-by-case basis.